Sector: Retail

Location: UK focus initially & international

The challenge

Our client, a major British high street retailer, prioritises diversity & inclusion and understands how important it is to ensure that everyone who works and shops with the brand feels represented. As part of this diversity & inclusion ethos and alongside increasing gender equality across its teams, it is committed to reaching at least 15% ethnic minority representation in its senior management in 2025.

We were tasked with supporting this goal within four key departments of the organisation to benchmark levels of diversity when it came to ethnic minority representation in mid to senior level roles within ten target organisations.
The brand also wanted to understand how its competitors were approaching diversity & inclusion strategies to benchmark progress, as well as how it could approach identifying and attracting a more diverse talent pool.

What we delivered

In order to understand the marketplace, we undertook an in-depth analysis of ten of the retailer’s key competitors using our proven talent research methodology. This included a range of targeted techniques to uncover relevant, real-time data to enable our client to benchmark its diversity & inclusion strategy and understand opportunities for improvement. We also went above and beyond the brief to make recommendations for how our client could learn from the approach being taken by competitors, providing not just the data but also the ‘so what?’

We identified talent pools for each of the skills sets specified, with a focus on candidates from ethnic minority communities that were a good fit for the brand in terms of background and experience.

Outcomes

Our report of recommendations and the summary of findings is now being used by the organisation to evolve its approach to talent attraction from a diversity & inclusion perspective. It will also allow its in-house recruitment team to use the talent pool, identified to approach and attract a more diverse talent pool, reflective of its marketplace.