Sector: Retail

Location: UK

The challenge

A leading UK retail brand approached Luminos with a confidential search for a Human Resources Business Partner. The role required a unique blend of strategic capability and hands on operational experience. The successful candidate needed to influence senior leadership, operate autonomously within a specific business unit, and serve as the face of HR, all while navigating sensitive internal dynamics under a confidentiality agreement.

What we delivered

We began with a detailed briefing session with the Hiring Manager to define the essential and desirable criteria for the role. This included understanding the broader team context, business challenges, and agreeing on a tailored recruitment process. Weekly check-ins were established to ensure alignment, share candidate insights, and refine the search as needed.

Using a targeted search strategy, we engaged high-quality candidates with relevant sector experience and the ability to operate both strategically and tactically. Our agile approach allowed us to continuously adapt based on feedback and evolving priorities.

Outcomes

Luminos presented a shortlist of twelve high-calibre candidates, offering a mix of traditional profiles and those with more unconventional strengths. This gave the client a valuable opportunity to compare and contrast different approaches to the role. Nine candidates progressed to first-stage interviews, with two standout individuals selected for the final round.

Ultimately, one candidate was offered and accepted the position. The client praised the quality and diversity of the shortlist, noting that the process enabled them to think differently about the role and its potential impact.